Terms and Conditions

Soul Therapies Spa Academy

Address: 36 Knockbreda Road, Belfast, BT6 0JB

1. Course information

Course prices, content, entry requirements, accreditation, access periods, practical requirements and assessment information are shown on the relevant course page or booking information.

Students must read the course information before purchasing and ensure that the course is suitable for their qualifications and needs.

Some courses are suitable for complete beginners. Other courses require an existing qualification, such as Full Body Massage, Anatomy and Physiology, Beauty Therapy or Facial Therapy.

2. Bookings and payments

A booking is confirmed when the required payment has been received and we issue a confirmation or provide access to the course.

Deposits form part of the total course fee and reserve the student’s place.

Unless stated otherwise, any outstanding practical-course balance must be paid no later than two days before the course date.

Students may not attend training, complete an assessment or receive a certificate while payment remains outstanding.

Where an instalment plan is used, all agreed payments remain due in accordance with that arrangement.

3. Online courses and immediate access

Our Online Courses contain digital content, including videos, treatment demonstrations, manuals, presentations, quizzes and downloadable resources.

Most students choose to receive immediate access rather than wait until the end of the statutory 14-day cancellation period.

Before purchasing an Online Course, the customer must expressly confirm that:

They request immediate access to the Online Course;
They understand that access may begin immediately; and
They understand that once access begins, they lose their 14-day right to cancel the digital-content purchase.

Once this consent has been provided and course access has begun, the purchase is final and no change-of-mind refund will be available.

This applies whether or not the student has:

Viewed all course content;
Completed every module;
Submitted assessments or case studies;
Received a certificate; or
Used the techniques taught within their professional practice.

Not completing the course or failing to obtain certification does not restore the right to cancel after digital access has begun.

Where a customer does not agree to immediate digital access, access may be delayed until the 14-day cancellation period has ended.

Nothing in this section affects the student’s legal rights where the Online Course is faulty, materially misdescribed or cannot be accessed because of a failure for which Soul Therapies is responsible.

4. Blended courses

A Blended Course combines digital learning with an in-person practical day or assessment.

Where the student requests immediate access to the digital part, the right to cancel that digital-content element will be lost once access begins.

Any separate cancellation rights relating to the practical element will be dealt with under the live-course cancellation provisions below.

Where a refund is due for a Blended Course, the value of digital content already supplied may be deducted.

5. Fourteen day cancellation period

Consumers who purchase a practical or live course online, by telephone or by email will normally have 14 calendar days from the purchase date to cancel.

Cancellation must be made clearly in writing by email or post.

Where the customer asks us to begin providing a course, tutor service or practical training during the 14-day period, they may be charged for the part already provided if they later cancel.

Where a course is fully delivered within the cancellation period following the customer’s express request, the right to cancel that service may be lost.

Refunds legally due will normally be processed within 14 days.

6. Cancellations after the statutory period

After any statutory cancellation period has ended, refunds are not automatic.

Any amount retained will take account of:

Digital course materials already supplied;
Administration already completed;
Tutor, venue or platform costs;
The notice given;
Whether the place can be resold; and
Our reasonable financial loss.

Where more than 14 days’ notice is provided, we will normally offer one transfer to another available date.

Where fewer than 14 days’ notice is given, a transfer or refund cannot be guaranteed.

Where fewer than seven days’ notice is given, or the student does not attend, the course fee may be retained where this reasonably reflects our loss.

If we successfully resell the student’s place, this will be taken into account.

7. Transfers

Students may request one transfer to another available date for the same course.

Transfer requests must be made in writing.

A transfer requested more than 14 days before the original course date will normally be accepted without an administration charge.

Late transfers are subject to availability and may be treated as a cancellation.

Further transfers may be subject to a reasonable administration charge.

A booking cannot be transferred or sold to another person without our written permission. Any replacement student must meet the entry requirements.

8. Twelve month course redemption period

Any purchase involving an in-person practical day, live training session or practical assessment must be redeemed and attended within 12 months of the original purchase date.

This applies to:

Fixed-date bookings;
Open-date bookings;
Deposit bookings;
Course packages; and
Courses transferred from an earlier date.

It is the student’s responsibility to contact us and secure an available date in sufficient time.

We cannot guarantee that a student’s preferred date, month or tutor will be available, particularly where booking is left until close to the expiry date.

Where reasonable opportunities to attend have been offered, any practical training that has not been attended within 12 months will expire and will not normally qualify for a refund, credit or further transfer.

We may offer an extension at our discretion. An extension may be subject to an administration charge or payment of any increase in the current course price.

The deadline will be extended where Soul Therapies cancels training or is unable to offer reasonable opportunities to attend within the original 12 months.

9. Course access

The access period for an Online Course or online support materials will be stated on the course page or booking confirmation.

Where an Online Course is advertised with lifetime access, this means access for as long as Soul Therapies continues to operate and makes that course available through its current or replacement learning platform.

Course access is personal to the registered student.

Students must not share login details, allow another person to complete the course or give another person access to the materials.

We may suspend access where:

Payments are overdue;
Login details are being shared;
Course materials are being copied or distributed;
Fraudulent activity is suspected; or
These Terms have been seriously breached.

10. Attendance and practical training

Students must attend the full course and follow all tutor, health, safety and hygiene instructions.

Course finish times may vary depending on class size, student ability, assessments and questions.

Late arrival or early departure may prevent the student from completing the course or receiving certification.

Where a model is required, the student is responsible for providing a suitable model unless we have confirmed otherwise.

Models must be able to provide informed consent and must disclose relevant contraindications or medical conditions.

We may refuse practical treatment where we reasonably believe it would be unsafe or unsuitable.

Failure to provide a required model may result in the student needing to attend a further practical session at an additional reasonable cost.

11. Assessment and certification

Certificates are only issued after the student has:

Completed the required learning;
Attended the required practical training;
Met the assessment standard;
Completed any required quizzes, assignments or case studies;
Provided evidence of required previous qualifications; and
Paid the course fee in full.

If the required standard has not been achieved, further practice, case studies, reassessment or additional training may be required.

Any additional charge will be explained before further training is booked.

Course accreditation does not guarantee acceptance by every insurer, employer, local authority, professional body or overseas regulator.

Students are responsible for confirming their own insurance, licensing and professional requirements before offering treatments.

12. Intellectual Property

All course videos, manuals, presentations, photographs, diagrams, assessments, course structures and resources remain the intellectual property of Soul Therapies or the relevant copyright owner.

Students may use the knowledge and treatment techniques learned within their own professional practice once appropriately qualified and insured.

Students must not:

Share course login details;
Copy or distribute manuals;
Record training without permission;
Upload course materials online;
Resell or reproduce the course;
Use our materials to train other people;
Present our materials as their own; or
Upload substantial course materials to shared artificial-intelligence systems or public databases.

Serious misuse may result in course access being removed and further action being taken.

13. Conduct

Students must behave respectfully and professionally towards tutors, models, staff and other students.

We may remove a student from training or suspend access where there is:

Abusive, threatening or discriminatory behaviour;
Unsafe practice;
Cheating or falsified work;
Unauthorised recording;
Deliberate disruption;
Sharing or copying of course materials; or
Attendance under the influence of alcohol or drugs.

Any refund following removal for serious misconduct will be limited to the amount legally due after taking account of training and content already supplied.

14. Course Changes and Cancellations

We may occasionally need to change the tutor, timetable, venue or course date because of illness, emergencies, low enrolment, venue problems, severe weather or circumstances outside our reasonable control.

Where we cancel or materially postpone a course, the student may choose:

An alternative date;
Transfer to an equivalent course;
A credit, where agreed; or
A refund for the part of the course that has not been supplied.

We are not responsible for avoidable travel, accommodation, childcare or other indirect costs. Students should use flexible or refundable arrangements where possible.

15. Professional Responsibility and Results

We provide education and practical training but do not guarantee employment, business income, client numbers, treatment results, insurance approval or commercial success.

Students are responsible for:

Working within their competence;
Following contraindications and safety guidance;
Obtaining appropriate insurance;
Maintaining suitable client records; and
Complying with legal and licensing requirements.

16. Our Responsibility

We will provide our courses and training services with reasonable care and skill.

We do not exclude liability for death or personal injury caused by negligence, fraud, breach of statutory consumer rights or any other liability that cannot legally be excluded.

We are not responsible for loss caused by a student ignoring instructions, practising outside their competence, failing to obtain insurance or providing inaccurate information.

17. Complaints

Complaints should be emailed to info@soul-therapies.com and include:

The student’s name;
The course title and date;
Details of the concern; and
The resolution requested.

We will normally acknowledge a formal complaint within five working days and aim to provide a full response within 20 working days.

18. Privacy

Personal information is handled in accordance with our separate Privacy Policy.

We may use personal information to manage bookings, payments, course access, assessments, certificates, student support, accreditation and legal obligations.

19. Governing Law

These Terms are governed by the law of Northern Ireland.

Consumers living elsewhere in the United Kingdom retain any mandatory consumer protections that apply where they live.

Cancelling within the statutory period

Where a statutory cancellation right still applies, email info@soul-therapies.com and provide:

Your name;
The course purchased;
The purchase date; and
A clear statement that you wish to cancel.